Always Improve, Always Advance
The team at RSA are continuously evaluating workflows and the trading experience. Just because things have always been that way does not mean that it cannot be improved. We seek to not remain idle and always progress our service even if it’s one unassuming brick at a time.
We compose ourselves only with true professionals. True professionals are those people who will endure and consistently push through any situation. They strive to achieve a good and fair outcome, and are constantly looking for ways to improve. Technological innovations may provide competitive leaps but it’s with quality people that allow us to enduringly succeed.
Hypothesise, Practice, Validate, Systematise
An encouraging environment to think ahead, the sustained best practices daily, and a culture of peer-review and collaboration. This is what makes good businesses and formed the heart of RSA. In line with Rakuten Inc, we aim to go one further by systematising and setting in place great routines for consistent quality.
Maximise Customer Satisfaction
We are first and foremost a services company. The mantra “how can I best serve my customers” takes precedence always. With our Sydney office, you’ll never be shunted behind unnecessary protocols or departments. We have only one customer service department and they’ve got a lot of common sense.
Speed!! Speed!! Speed!!
The internet moves very fast and every business on it must stay ahead. Accomplish in one month what it takes our rivals to do in a year, and make it more polished than twice the personnel. We can only win by being better and more agile.
These princples trickle down from Rakuten Inc's CEO and founder, Hiroshi Mikitani. We are very proud of our corporate philosophy and work very hard to further it. You can find out more about Rakuten Inc's on our global website. Read More on Rakuten Inc