FAQ

Rakuten Securities Australia Pty Ltd (ACN 153 803 804) is an authorised OTC CFDs provider. Please visit our about us page for more information.

Yes. We are regulated by the Australian Securities and Investments Commission (ASIC) and hold an Australia Financial Services Licence (AFSL) No. 418036.

Your funds are safe because they are kept separate in our Client Segregated Trust accounts maintained with AA rated National Australia Bank.

We are part of Rakuten Securities, Inc. which has operated only in Japan since 1999. We have only recently started offering our product to the rest of the world and are expanding our global reach. You may have started seeing our logo on the jersey of The Golden State Warriors in the NBA.

We are part of Rakuten Securities, Inc. which is one of the largest retail brokers in the world by volume and has been in operation since 1999. Our parent company Rakuten Group, Inc. is listed on the Tokyo Stock Exchange and has a market capitalisation in excess of 1 Trillion Yen. Therefore, not only do we have extensive knowledge in the Forex space coupled with superior liquidity, we are also backed by a huge multinational corporation.

You can deposit with AUD, USD, EUR or GBP.

The minimum deposit required to open an account is 50 units of your base currency (e.g., 50 GBP for GBP base account, 50 USD for USD base account, etc).

Please see our Account Funding page for our various payment gateways.

You can fund your account by logging in to your Client Portal and processing a deposit.

Please see our Account Funding page for more information.

You can request a withdrawal by logging in to your Client Portal.

The first step is to log in to your Client Portal. Then, click “Money Transaction” and then “Transfer”. Transfer the amount you wish to withdraw from your trading account to your wallet. Then click “Withdrawal”.

Please see our Account Funding page for more information.

For compliance reasons we must send your money back the same way it came. Any profit must be sent back via bank wire. Therefore, you only need to input the amount you wish to withdraw. The system will automatically send the funds back in accordance with our compliance policy.

It is required for compliance reasons.

We require your bank account on file for compliance reasons.

Yes.

We require your bank account on file for compliance reasons.

Please see our Account Funding page for more information.

You can do so by clicking on our Demo Account Application link.

If you already have a Live account, you can apply for a demo in your Client Portal by clicking ‘Apply demo account’.

Yes, it does. Your demo account will be automatically disabled after 30 days of inactivity.

If you did not login to your demo account within the first 30 days of applying for one, it will be automatically disabled. Please email us at support@sec.rakuten.com.au so we can create a new demo account for you.

Unfortunately not. You can only have one demo account linked to one email address. If you would like more, please apply for each account separately with a different email address.

Please email your request to support@sec.rakuten.com.au for us to process this.

Our standard demo account does not charge or pay swap so it is the same as an Islamic account.

An Islamic account is a type of account that does not charge or pay swap. It is only available to clients of the Islamic faith.

Yes, we do. You can select “Islamic” under the account type in our live account application form. You will however need to provide proof of your Islamic faith if you select this account before we can approve it for you.

Administration fees are charged if you hold an open position with a negative swap fee. It will show up in your Account History as “AF” which stands for “Administration Fee”.

No. You can hold positions for as long as you like.

Yes, you can have an Islamic account with any Account

Yes, you can. If you are using the same web browser and computer, the cache will recognise you and automatically take you back to the last step you dropped off on. If you are not, please have your email address and password that we sent to you handy as you need to input them to continue with your application.

Unfortunately not. Due to our compliance policy, we cannot accept clients with the following residentials :

Afghanistan, Aruba, Belgium, Canada, Central African Republic, Congo, Czech Republic, Democratic Republic of the Congo, Eritrea, Former Federal Republic of Yugoslavia, Guinea-Bissau, Iran, Iraq, Israel, Japan, Lebanon, Libya, Mali, Myanmar (Burma), New Zealand, North Korea, Poland, Russia, Saint Barthelemy, Somalia, South Sudan, Sudan, Swaziland (Eswatini), Syria, Sao Tome and Principe, Turkey, Ukraine, United States (including U.S. Territories), Venezuela, Yemen and Zimbabwe.

Unfortunately we cannot.

Once your account is opened, you will receive an email confirmation. This email includes your log in credentials, account funding options, and instructions on how to access your account. Please contact support@sec.rakuten.com.au if you have not received your email confirmation.

Up to 30:1 for Retail and 400:1 for Pro

We offer the MetaTrader MT4 platform for Windows, iOS and Android. For Mac integration, please email us at support@sec.rakuten.com.au.

Swap is a carrying cost that is charged or paid to your account. It arises due to interest rate differentials between currencies. If the currency you are long has a positive swap, this means you earn interest. If it has a negative swap this means you must pay interest.

At rollover each day.

If you close your positions before rollover, no swaps are charged or paid on those positions. Swap only applies to positions held at rollover.

3-day swap is charged or paid each Wednesday at 5pm New York time.

3-day swap is to cover swap for Saturday and Sunday. You do not need to hold positions over Saturday and Sunday for 3-day swap to apply to you. If you hold positions at 5pm Wednesday New York time, 3-day swap will be charged or paid to your account regardless of if you held these positions over the weekend.

We debit or credit swap, if applicable, each day directly to your balance. We do not add it to your open position. Therefore, you may see daily withdrawals or deposits to your account. This is due to swap. It will show up in your Account History as “RO” which stands for “Rollover”.

Swap is charged or paid on the day before the public holiday to cover the public holiday. For example, if Monday is a public holiday, the Friday prior is subject to 2-day swap. 1 day for the Friday and an extra day to cover for the Monday.

Rollover is when the market is closed for a few minutes each day so that swap can be charged or paid to positions held at rollover.

Rollover is from 23:55 – 00:10 MT4 Server time every day from Monday – Friday for FX pairs and from 23:55 – 01:00 MT4 Server time every day from Monday – Friday for Gold and Silver. The market is closed during this time, so you cannot open new positions or close existing positions. You can still place orders.

We will be displaying our swap rates on our website shortly. In the meantime, please email us at support@sec.rakuten.com.au for daily swap rates.

We are a Market Maker. Our account conditions and liquidity are far more beneficial to you than a typical ECN account. ECN accounts route their orders through to a liquidity provider/aggregator or Market Maker. As our volume is so large we can operate as our own liquidity provider for a lot of our flow. However, this classes us as a market maker.

We fill all entry orders via instant execution. Take Profit orders are also filled instantly while Stop Loss orders are the only ones filled at market.

No, we do not. If your order is rejected, this is not a requote. This is because as standard, we fill you with no slippage. Instead of slipping you to a price you did not want, we prefer to reject your order. We believe it is a fairer way of doing business. To improve your fill rate, you can increase your maximum slippage tolerance. We will still fill you at the best available price but if the price moves, we will not slip you more than what you have accepted. Contact us at support@sec.rakuten.com.au on how to set your slippage tolerance.

Your order is not filled if there is slippage and you have not set a maximum slippage tolerance. As standard, we fill all orders instantly with no slippage. Instead of slipping you to a price you did not want, we prefer to reject your order. We believe it is a fairer way of doing business. To improve your fill rate, you can increase your maximum slippage tolerance or decrease your ping (connection speed) by installing a VPS (see above). We will still fill you at the best available price but if the price moves, we will not slip you more than what you have accepted. Contact us at support@sec.rakuten.com.au on how to set your slippage tolerance.

As standard, we fill all entry orders with no slippage. If the price moves, we reject your order rather than fill you with slippage. We believe this is a fairer way of doing business. Only stop loss orders are filled at market to ensure execution and these are subject to slippage.

Yes, we allow you to select the maximum amount of slippage, in pips, that you are willing to accept. Select this in the MT4 deal ticket window or in Tools > Options > Trade. We still fill you at the best available price but will reject your order if the slippage is greater than your maximum tolerance you have specified.

We fill all entry orders in a matter of milliseconds.

Our servers are in Tokyo and Australia.

Please contact us at support@sec.rakuten.com.au for a copy on how to install a free VPS with connection to Tokyo. This will reduce your ping to under 3 milliseconds.

Please contact us at support@sec.rakuten.com.au for a copy on how to install a free VPS with connection to Tokyo. This will reduce your ping to under 3 milliseconds.

No, we do not.

No, we do not. The spread is the only cost of trading with us.

0.01 lots for all FX pairs as well as Gold and Silver.

It is 20 lots for all FX pairs and Silver. It is 10 lots for Gold.

Yes, we can facilitate larger traders. Please email us at support@sec.rakuten.com.au so we can discuss your individual needs.

No, you can’t. As we are a Market Maker, we guarantee up to 20 lots filled instantly with a standard setting of no slippage on all FX pairs and Silver while it is 10 lots for Gold.

After rollover, during economic announcements and any time liquidity in the market is low (such as public holidays) our fixed spreads revert to floating spreads. However, we guarantee that they will be fixed during the normal trading hours.

There is no minimum distance from the market price required when placing Stop and Limit orders. You can place an order 0 pips from the market price

Once you have clicked the link on our homepage to our Client Portal, please use your registered email address and password we emailed to you to log in.

“My Wallet” is a holding account with us where you can keep your money before transferring into your trading account. You can choose to deposit funds to “My Wallet” or straight into your trading account. However, when you would like to withdraw, you must first move your money to your wallet from your trading account and then process a withdrawal.

Yes, you can have multiple trading accounts with different account currencies. However, due to compliance reasons, you cannot transfer between your accounts in different currencies.

Please email us at support@sec.rakuten.com.au so we can process this for you. As you can only have one account linked to one email address, please include a new email address so we can use this to set it up for you.

Click here to use your registered email address to set a new password.

From the client portal, click on “Account Management”, then “User Account” then “Change” next to “Master Password”. The new password must be used for the Client Portal and your MT4 trading account.

Please email your request to support@sec.rakuten.com.au and we will process this for you.

Yes, you can. Please email your request to support@sec.rakuten.com.au and we will process it.

No, we don’t charge any account inactivity/keeping fees.

Yes. We offer MyFXBook copy trading and will be adding ZuluTrade soon. To sign up for MyFXBook copy trading, follow this link.

We have Autochartist on our platform. Autochartist helps you to make more informed trading decisions by continuously scanning markets and automatically recognising trade setups. Please visit here for more information.

Yes, we do. Please fill in this quick form and one of our consultants from our IB team will be in touch with you.

Please email us at support@sec.rakuten.com.au to discuss further.

Please email us at support@sec.rakuten.com.au so we can discuss your individual needs.

No. We are purely a broker and not a money manager. Your funds are kept in a segregated bank account and all trading decisions must be initiated by you.

We are on LiveChat, Skype, Facebook, WeChat and WhatsApp. You can also reach use via telephone and email. Please refer to our Help & Support page for contact details.

We only operate LiveChat from Monday – Friday, 9am – 5pm Australian East Coast (Sydney) time. Outside of these hours you can leave us a message to which we will reply the next business day.

You can download our MetaTrader application on our MetaTrader Platform page. A desktop, iOS and Android application are available.

Once you complete the application process and your account is approved, you will receive an e-mail confirmation with your MetaTrader application log in credentials. To log in, go to File > Login to Trade Account. Enter your user ID and password and click drop-down list to choose “RakutenSecuritiesAustralia-live”.

Move your cursor over a currency pair located in the market watch, right-click your mouse and select “Show All”.

In the “Market Watch” section, double click on your desired currency for the order window to appear. Enter the Volume (lot size) and click either “Sell” or “Buy” for an instant order. For a “Pending Order”, enter the type of order and the desired price. “Stop Loss” and “Take Profit” values may be entered if desired. Then click “Place” to submit your order.

In the “Terminal” section, locate the open order, right click on it and select “Modify or Delete Order”. The order window will appear. Enter values for the “Take Profit” and “Stop-Loss” and then click “Modify”. Note that fields that are greyed out cannot be changed.

“No connection” — Please check the setting of your firewall or anti-virus and add MT4 platform as an exemption or turn of anti-virus and firewall. Also, please ensure you are connected to the internet.

“Invalid Account” – Please check the e-mail with your MetaTrader application log in credentials to make sure you entered the correct account number and password. You may have to check you have chosen the correct server name: Rakuten Securities Australia.

Left click on the currency pair you require in the market watch and drag it into one of the blank charts. Alternatively, right click any currency pair and select “Chart Window”.

The chart time can’t be changed on your MT4 and is set to GMT + 2 or GMT + 3 depending on Daylight Savings.

Locate the “Terminal” section in MetaTrader click on the “Account History” tab. Right click on any field and choose the time period for the report. Right click again and choose “Save as Report” or “Save as Detailed Report”. Name the file and save to your desired location. The report will then appear in your default browser.

Locate the “Terminal” section and click on the “Experts” tab. Note that this tab is only visible if Expert Advisors (EAs) are in use on the account. Right-click any field and click “Open” to view the log files. File names are in yyyy/mm/dd (year/month/date) format. Double click any log to open. Files can be renamed and emailed to support@sec.rakuten.com.au or to the 3rd party provider of the EA for any support issues.

The Rakuten Securities Australia Mobile Platform contains all of the functionality of the desktop application with the added ability to trade on the go. Rakuten Securities Australia offers the convenience of managing your Forex trading accounts from your Android and iOS device on our MetaTrader Platform page. Once you have downloaded and installed your mobile app, your login is the same and make sure you connect to “RakutenSecuritiesAustralia-live”.

In forex, the spread is the difference between the BID (Sell) and the ASK (Buy) price.

Our margin call level is 70%.

You will receive a margin call when your equity is 70% of the margin required on your open position.

Our margin stop out level is 50%.

If your equity falls below 50% of the margin required on your open positions, then your positions will be automatically closed. MetaTrader 4 will automatically close in order of the largest losing position to the smallest.

You can keep your positions open for an indefinite period of time.

The Forex market opens at 00:00 on Monday MT4 Server time and Gold and Silver open at 01:00 on Monday MT4 Server time.

They stay open 24 hours, except the 15 minute closure (1 hour and 5 minutes for Gold and Silver) for Rollover each day, and the Forex market, as well as Gold and Silver, closes at 23:55 on Friday MT4 Server time.

Yes, they do. Public holidays may affect trading hours. We will email all our clients beforehand to inform them of the new trading hours and of any market closures.

We offer an STP account for indices trading.

You can find a trading hour on MT4 platform.
Login MT4＞Market Watch＞Specification＞Window below

Please email us at support@sec.rakuten.com.au to discuss further.

The financing interest is to pay or receive every business day for holding a position past 5 PM EST and is based on the size of the position.

The dividend is to pay and receive for holding a position past 5 PM EST and is based on the size of the position. The paying or receiving day depend on the symbols.

You can find a financing interest and dividends in MT4 trading platform. The number of both are combined.

Up to 20:1 for Retail and 200:1 for Pro