01. About Rakuten Securities Australia
Who is Rakuten Securities Australia (RSA)?
Rakuten Securities Australia Pty Ltd (ACN 153 803 804) is an authorised provider of over-the-counter (OTC) derivatives such as margin foreign exchange contracts. Please visit our about us page for more information.
Is RSA regulated?
Yes. We are regulated by the Australian Securities and Investments Commission (ASIC) and hold an Australia Financial Services Licence (AFSL) No. 418036.
How do I know my funds are safe?
Your funds are safe because they are kept separate in our Client Segregated Trust accounts maintained with AA rated National Australia Bank.
Why have I never heard of your company until recently?
We are part of Rakuten Securities Inc. which has operated only in Japan since 1999. We have only recently started offering our product to the rest of the world and are expanding our global reach. You may have started seeing our logo on the jersey of FC Barcelona in La Liga and The Golden State Warriors in the NBA.
Why should I trust your company?
We are part of Rakuten Securities Inc. which is one of the largest retail brokers in the world by volume and has been in operation since 1999. Our parent company Rakuten Inc. is listed on the Nikkei exchange and has a market capitalisation in excess of 1 Trillion Yen. Therefore, not only do we have extensive knowledge in the Forex space coupled with superior liquidity, we are also backed by a huge multinational corporation.
02. Deposits & Withdrawals
What currencies are available to deposit with?
You can deposit with AUD, USD, EUR or GBP.
What is the minimum deposit required to open an account?
The minimum deposit required to open an account is 50 units of your base currency (e.g., 50 GBP for GBP base account, 50 USD for USD base account, etc).
What deposit methods do you have?
Please see our Account Funding page for our various payment gateways.
How do I fund my trading account?
You can fund your account by logging in to your Client Portal and processing a deposit.
When will my funds be posted to my account?
How do I withdraw funds from my account?
You can request a withdrawal by logging in to your Client Portal.
How do I process a withdrawal?
The first step is to log in to your Client Portal. Then, click “Money Transaction” and then “Transfer”. Transfer the amount you wish to withdraw from your trading account to your wallet. Then click “Withdrawal”.
How long does a withdrawal take to process?
Why can I not select my withdrawal method?
For compliance reasons we must send your money back the same way it came. Any profit must be sent back via bank wire. Therefore, you only need to input the amount you wish to withdraw. The system will automatically send the funds back in accordance with our compliance policy.
Why do I need to provide a withdrawal reason?
It is required for compliance reasons.
Why do I need to nominate my bank account before withdrawing my funds?
We require your bank account on file for compliance reasons.
Can I withdraw profit by Skrill or Neteller?
No. All profit must be withdrawn via bank wire.
Why do I need to nominate a bank account before being able to deposit via bank wire?
We require your bank account on file for compliance reasons.
Do you charge any deposit or withdrawal fees?
03. Demo Accounts
How do I apply for a demo account?
Does the demo account expire?
Yes, it does. Your demo account will be automatically disabled after 30 days of inactivity.
Why can’t I login to my demo account
If you did not login to your demo account within the first 30 days of applying for one, it will be automatically disabled. Please email us at firstname.lastname@example.org so we can create a new demo account for you.
Can I have a 100:1 and a 400:1 leverage demo account?
Yes, but you need to apply for them separately and use a different email address for each. You cannot have 2 demo accounts linked to 1 email address.
Can I have multiple demo accounts?
Unfortunately not. You can only have one demo account linked to one email address. If you would like more, please apply for each account separately with a different email address.
Can I change the starting balance on a demo?
Please email your request to email@example.com for us to process this.
Can I have an Islamic demo account?
Our standard demo account does not charge or pay swap so it is the same as an Islamic account.
04. Islamic Accounts
What is an Islamic account?
An Islamic account is a type of Forex account that does not charge or pay swap. It is only available to clients of the Islamic faith.
Do you offer an Islamic (Swap-Free) account?
Yes, we do. You can select “Islamic” under the account type in our live account application form. You will however need to provide proof of your Islamic faith if you select this account before we can approve it for you.
Are there any additional charges for an Islamic account?
Unlike other brokers, we do not charge anything extra for an Islamic account. We still offer the same tight, fixed spreads with no commissions. We do not charge any account fees.
Are there any position holding time limits for Islamic accounts?
No. You can hold positions for as long as you like.
Do you offer an Islamic account for both your 100:1 and 400:1 leverage accounts?
Yes, you can have an Islamic account with either leverage.
05. Live Accounts
If I start a Live Account application, can I finish it later?
Yes, you can. If you are using the same web browser and computer, the cache will recognise you and automatically take you back to the last step you dropped off on. If you are not, please have your email address and password that we sent to you handy as you need to input them to continue with your application.
Do you accept clients from all countries?
Unfortunately not. Due to our compliance policy, we cannot accept clients with the following nationalities from the following countries: Afghanistan, Aruba, Belgium, Central African Republic, Congo, Czech Republic, Democratic Republic of the Congo, Egypt, Eritrea, Guinea-Bissau, Iran, Iraq, Israel, Japan, Lebanon, Libya, Myanmar (Burma), North Korea, Russia, Saint Barthelemy, Somalia, South Sudan, Sudan, Swaziland (Eswatini), Syria, Sao Tome and Principe, Turkey, Ukraine, United States (including U.S. Territories), Venezuela, Yemen and Zimbabwe.
Do you accept clients who are U.S. residents for Tax purposes?
Unfortunately we cannot.
What is the difference between your Standard and High Leverage account?
The Standard account has up to 100:1 leverage and offers our tightest spreads (0.5 pips on EURUSD). The High Leverage account has up to 400:1 leverage but has slightly higher spreads (0.8 pips on EURUSD). There are no other differences.
How do I know if my account has been opened?
Once your account is opened, you will receive an email confirmation. This email includes your log in credentials, account funding options, and instructions on how to access your account. Please contact firstname.lastname@example.org if you have not received your email confirmation.
What is the maximum leverage you offer?
Up to 400:1.
What trading platforms do you offer?
We offer the MetaTrader MT4 platform for Windows, iOS and Android. For Mac integration, please email us at email@example.com.
06. Swaps & Rollover
What is swap?
Swap is a carrying cost that is charged or paid to your account. It arises due to interest rate differentials between currencies. If the currency you are long has a positive swap, this means you earn interest. If it has a negative swap this means you must pay interest.
When is swap charged or paid to my account?
At rollover each day.
How can I avoid swap?
If you close your positions before rollover, no swaps are charged or paid on those positions. Swap only applies to positions held at rollover.
When is 3-day swap?
3-day swap is charged or paid each Wednesday at 5pm New York time.
What is 3-day swap?
3-day swap is to cover swap for Saturday and Sunday. You do not need to hold positions over Saturday and Sunday for 3-day swap to apply to you. If you hold positions at 5pm Wednesday New York time, 3-day swap will be charged or paid to your account regardless of if you held these positions over the weekend.
How will swap be displayed in my account?
We debit or credit swap, if applicable, each day directly to your balance. We do not add it to your open position. Therefore, you may see daily withdrawals or deposits to your account. This is due to swap. It will show up in your Account History as “RO” which stands for “Rollover”.
How do public holidays affect swap calculation?
Swap is charged or paid on the day before the public holiday to cover the public holiday. For example, if Monday is a public holiday, the Friday prior is subject to 2-day swap. 1 day for the Friday and an extra day to cover for the Monday.
What is rollover?
Rollover is when the market is closed for a few minutes each day so that swap can be charged or paid to positions held at rollover.
When is rollover?
Rollover is from 23:55 – 00:10 MT4 Server time every day from Monday – Friday for FX pairs and from 23:55 – 01:00 MT4 Server time every day from Monday – Friday for Gold and Silver. The market is closed during this time, so you cannot open new positions or close existing positions. You can still place orders.
My demo account does not charge or pay swap. Is the live account the same?
No. Our demo does not charge or pay swaps, but our live account does.
Why can’t I see your swap rates in my demo or live account?
We will be displaying our swap rates on our website shortly. In the meantime, please email us at firstname.lastname@example.org for daily swap rates.
07. Trade Conditions
Are you an STP, ECN or Market Maker broker?
We are a Market Maker. Our account conditions and liquidity are far more beneficial to you than a typical ECN account. ECN accounts route their orders through to a liquidity provider/aggregator or Market Maker. As our volume is so large we can operate as our own liquidity provider for a lot of our flow. However, this classes us as a market maker. This does not mean that we B Book you or bet against your positions. In fact, it means that we offer instant execution for your orders with little or no slippage.
Do you fill orders via market execution or instant execution?
We fill all entry orders via instant execution. Take Profit orders are also filled instantly while Stop Loss orders are the only ones filled at market.
Do you requote?
No, we do not. If your order is rejected, this is not a requote. This is because as standard, we fill you with no slippage. Instead of slipping you to a price you did not want, we prefer to reject your order. We believe it is a fairer way of doing business. To improve your fill rate, you can increase your maximum slippage tolerance. We will still fill you at the best available price but if the price moves, we will not slip you more than what you have accepted. Contact us at email@example.com on how to set your slippage tolerance.
Why are my orders not being filled?
Your order is not filled if there is slippage and you have not set a maximum slippage tolerance. As standard, we fill all orders instantly with no slippage. Instead of slipping you to a price you did not want, we prefer to reject your order. We believe it is a fairer way of doing business. To improve your fill rate, you can increase your maximum slippage tolerance or decrease your ping (connection speed) by installing a VPS (see above). We will still fill you at the best available price but if the price moves, we will not slip you more than what you have accepted. Contact us at firstname.lastname@example.org on how to set your slippage tolerance.
Do you slip orders?
As standard, we fill all entry orders with no slippage. If the price moves, we reject your order rather than fill you with slippage. We believe this is a fairer way of doing business. Only stop loss orders are filled at market to ensure execution and these are subject to slippage.
Can I control my slippage?
Yes, we allow you to select the maximum amount of slippage, in pips, that you are willing to accept. Select this in the MT4 deal ticket window or in Tools > Options > Trade. We still fill you at the best available price but will reject your order if the slippage is greater than your maximum tolerance you have specified.
How fast is your order execution?
We fill all entry orders in under 9 milliseconds.
Where are your servers located?
Our servers are in Tokyo.
My ping is too high. What can I do to improve it?
Please contact us at email@example.com for a copy on how to install a free VPS with connection to Tokyo. This will reduce your ping to under 3 milliseconds.
Do you offer a VPS connection?
Please contact us at firstname.lastname@example.org for a copy on how to install a free VPS with connection to Tokyo. This will reduce your ping to under 3 milliseconds.
Do you offer Guaranteed Stop Loss Orders (GSLO)?
No, we do not.
Do you charge commissions?
No, we do not. The spread is the only cost of trading with us.
What is your minimum trade size?
0.01 lots for all FX pairs as well as Gold and Silver.
What is your maximum trade size?
It is 20 lots for all FX pairs and Silver. It is 10 lots for Gold.
Can I increase my maximum trade size?
Yes, we can facilitate larger traders. Please email us at email@example.com so we can discuss your individual needs.
Can I see your depth of market?
No, you can’t. As we are a Market Maker, we guarantee up to 20 lots filled instantly with a standard setting of no slippage on all FX pairs and Silver while it is 10 lots for Gold.
When are your spreads not fixed?
After rollover, during economic announcements and any time liquidity in the market is low (such as public holidays) our fixed spreads revert to floating spreads. However, we guarantee that they will be fixed for at least 95% of trading hours.
Does RSA have any trade restrictions?
We allow all trading styles, including Expert Advisors and hedging. However, we do not allow automated news trading.
How close to the current price can I place stop and limit orders?
There is no minimum distance from the market price required when placing Stop and Limit orders. You can place an order 0 pips from the market price
08. Account Management
How do I log in to my Client Portal?
Once you have clicked the link on our homepage to our Client Portal, please use your registered email address and password we emailed to you to log in.
What is “My Wallet”?
“My Wallet” is a holding account with us where you can keep your money before transferring into your trading account. You can choose to deposit funds to “My Wallet” or straight into your trading account. However, when you would like to withdraw, you must first move your money to your wallet from your trading account and then process a withdrawal.
Can I transfer funds between my 100:1 and 400:1 account?
Yes. You can do this by logging in to the Client Portal and selecting “Money Transaction” and then “Transfer”.
Can I have multiple trading accounts with RSA?
Yes, you can have multiple trading accounts with different account currencies. However, due to compliance reasons, you cannot transfer between your accounts in different currencies.
How do I add additional trading accounts?
Please email us at firstname.lastname@example.org so we can process this for you. As you can only have one account linked to one email address, please include a new email address so we can use this to set it up for you.
I have forgotten my password. How can I set a new one?
Click here to use your registered email address to set a new password.
How can I change my password?
From the client portal, click on “Account Management”, then “User Account” then “Change” next to “Master Password”. The new password must be used for the Client Portal and your MT4 trading account.
How can I change my investor password?
Please email your request to email@example.com and we will process this for you.
Can I change the base currency of my account?
Yes, you can. Please email your request to firstname.lastname@example.org and we will process it.
Do you charge any account inactivity fees if I stop trading?
No, we don’t charge any account inactivity/keeping fees.
Do you offer social trading?
Yes. We offer MyFXBook copy trading and will be adding ZuluTrade soon. To sign up for MyFXBook copy trading, follow this link.
Do you offer trading signals?
We will be adding AutoChartist to our platform offering soon. They are a market leader in automated trading signals. You can also follow us on Twitter for our real-time trade ideas.
Do you have an IB program?
Yes, we do. Please fill in this quick form and one of our consultants from our IB team will be in touch with you.
Do you have a referral/affiliate program?
Please email us at email@example.com to discuss further.
Do you have rebates for high volume traders?
Please email us at firstname.lastname@example.org so we can discuss your individual needs.
Do you offer any deposit bonuses?
We do not offer deposit bonuses. While we may offer trading bonuses / rebates from time to time we do not offer deposit bonuses. This is because brokers who offer this usually have very high spreads and run a B book so they can afford to offer bonuses as they bet against you.
We offer market leading fixed, tight spreads and do not B book. While the bonus seems good in the short term, over the longer term you will save much more money by trading
Can you manage my money?
No. We are purely a broker and not a money manager. Your funds are kept in a segregated bank account and all trading decisions must be initiated by you.
10. Contacting Us
How can I reach you?
We are on LiveChat, Skype, Facebook, WeChat and WhatsApp. You can also reach use via telephone and email. Please refer to our Help & Support page for contact details.
Why can’t I connect to a support agent on LiveChat?
We only operate LiveChat from Monday – Friday, 9am – 9pm Australian East Coast (Sydney) time. Outside of these hours you can leave us a message to which we will reply the next business day.
11. MetaTrader Trading Platform
Where do I download the Metatrader Application?
You can download our MetaTrader application on our MetaTrader Platform page. A desktop, iOS and Android application are available.
How do I log in to my MT4 Live Trading account?
Once you complete the application process and your account is approved, you will receive an e-mail confirmation with your MetaTrader application log in credentials. To log in, go to File > Login to Trade Account. Enter your user ID and password and click drop-down list to choose “RakutenSecuritiesAustralia-live”.
How do I view all the available currency pairs?
Move your cursor over a currency pair located in the market watch, right-click your mouse and select “Show All”.
How do I place an order on the Metatrader platform?
In the “Market Watch” section, double click on your desired currency for the order window to appear. Enter the Volume (lot size) and click either “Sell” or “Buy” for an instant order. For a “Pending Order”, enter the type of order and the desired price. “Stop Loss” and “Take Profit” values may be entered if desired. Then click “Place” to submit your order.
How do I edit an order on the Metatrader platform?
In the “Terminal” section, locate the open order, right click on it and select “Modify or Delete Order”. The order window will appear. Enter values for the “Take Profit” and “Stop-Loss” and then click “Modify”. Note that fields that are greyed out cannot be changed.
Why do I see “No Connection” or “Invalid Account” message?
“No connection” — Please check the setting of your firewall or anti-virus and add MT4 platform as an exemption or turn of anti-virus and firewall. Also, please ensure you are connected to the internet.
“Invalid Account” – Please check the e-mail with your MetaTrader application log in credentials to make sure you entered the correct account number and password. You may have to check you have chosen the correct server name: Rakuten Securities Australia.
How do I fix the “Waiting for Update” message on my charts?
Left click on the currency pair you require in the market watch and drag it into one of the blank charts. Alternatively, right click any currency pair and select “Chart Window”.
Can I change the chart time on MT4?
The chart time can’t be changed on your MT4 and is set to GMT + 2 or GMT + 3 depending on Daylight Savings.
How do I view my account history reports?
Locate the “Terminal” section in MetaTrader click on the “Account History” tab. Right click on any field and choose the time period for the report. Right click again and choose “Save as Report” or “Save as Detailed Report”. Name the file and save to your desired location. The report will then appear in your default browser.
How do I view my export logs?
Locate the “Terminal” section and click on the “Experts” tab. Note that this tab is only visible if Expert Advisors (EAs) are in use on the account. Right-click any field and click “Open” to view the log files. File names are in yyyy/mm/dd (year/month/date) format. Double click any log to open. Files can be renamed and emailed to email@example.com or to the 3rd party provider of the EA for any support issues.
How do I access the Rakuten Securities Australia MT4 on my mobile device?
The Rakuten Securities Australia Mobile Platform contains all of the functionality of the desktop application with the added ability to trade on the go. Rakuten Securities Australia offers the convenience of managing your Forex trading accounts from your Android and iOS device on our MetaTrader Platform page. Once you have downloaded and installed your mobile app, your login is the same and make sure you connect to “RakutenSecuritiesAustralia-live”.
12. Forex Trading
What is spread?
In forex, the spread is the difference between the BID (Sell) and the ASK (Buy) price.
What is your margin call level?
Our margin call level depends on the leverage of your account.
Margin call level:
– 100:1 Leverage account: 40%
– 400:1 Leverage account: 70%
You will receive a margin call when your equity is 40% or 70% of the margin required on your open position.
What is your margin stop out level?
Our margin stop out level depends on the leverage of your account.
Margin stop out level:
– 100:1 Leverage account: 20%
– 400:1 Leverage account: 50%
If your equity falls below 20% or 50% of the margin required on your open positions, then your positions will be automatically closed. MetaTrader 4 will automatically close in order of the largest losing position to the smallest.
How long can I keep my positions open for?
You can keep your positions open for an indefinite period of time.
What are the trading hours for forex?
The Forex market opens at 00:00 on Monday MT4 Server time and Gold and Silver open at 01:00 on Monday MT4 Server time.
They stay open 24 hours, except the 15 minute closure (1 hour and 5 minutes for Gold and Silver) for Rollover each day, and the Forex market, as well as Gold and Silver, closes at 23:55 on Friday MT4 Server time.
Apart from Daylight Savings, do trading hours change?
Yes, they do. Public holidays may affect trading hours. We will email all our clients beforehand to inform them of the new trading hours and of any market closures.