Client Portal

Client Portal Unavailable

As part of our evolution towards a market leading platform, this service is temporarily unavailable as we are making some changes to our system. For any inquiries including deposit/withdrawal Please contact support@sec.rakuten.com.au with the below details.
We appreciate your continued support as we move towards our goal of providing the world's best trading conditions for our clients.

Contents / Quick Jump to

Account deposit

  • Bank wire transfer

    Please email support@sec.rakuten.com.au to request banking instructions.

  • Neteller

    Please deposit funds using “Money Out” (NOT “Money Transfer”) then select “Pay at another site”.
    Please enter our merchant transfer code: RAKU7347.

  • Skrill

    Currently unavailable but will be back with us shortly.

Withdrawal requirements

  • Bank wire transfer

    Please provide:

    • Your new MT4 account number.
    • Your bank account number.
    • Proof of your bank account number if you haven’t previously provided (bank statement with account number, name and address that match our records).

  • Neteller

    Please provide:

    • MT4 account number.
    • Email address associated with Neteller account.

  • Skrill

    Currently unavailable but will be back with us shortly.

Transfer

  • Transfer between Accounts

    Please provide:

    • Transfer amount.
    • From & to MT4 account numbers.

Other

  • Statement request

    Please provide:

    • Date from and to.
    • MT4 account number.

  • MT4 Password reset

    Please provide:

    • MT4 account number.

Please contact support@sec.rakuten.com.au with the above requirements.

Start trading with Rakuten Securities Australia

Live Account

Open a live trading account
with a $50 minimum.


Contact Us for account opening assistance