Help and Support

We are here to help

Instead of routing you through departments, why not pick up the phone and call our Sydney office directly?

+61 2 9247 2483

New Accounts

Queries and Registration Email:

Existing Accounts

Support Email:

Deposits and Withdrawals Email:

Our office hours are 9am-5pm, Monday to Friday.

We are closed on Australian (NSW) public holidays.


If you have any queries, would like to know what's commonly asked of us, or would just like an overview of how things work as a client, have a look at our frequently asked questions page.

Visit FAQ Page


To help you on your way, we’ve prepared some helpful guides with step by step instructions on how to set things up.

Visit Guides Page

Start trading with Rakuten Securities Australia

Live Account

Open a live trading account
with a $50 minimum.

Contact Us for account opening assistance